Here’s an e-mail that brightened my day:

I know we are all worried about how to maintain the quality of our collections and services in light of our uncertain economy.

We have decided to roll back our price for electronic CILP to 2005 levels or $696 for the coming year.

As with any vendor, we have expenses to pay.  We are trying to reduce these to give you the best possible price we can.

Any other vendors willing to follow suit?

Penny Hazelton
University of Washington