The Congressional Management Foundation reports that congressional offices are receiving from 200 to 1,000 percent more constituent communications than they were 10 years ago.
Selected findings include:
- Data from a select number of House and Senate offices quantifying the increase in constituent communications in the past decade.
- Percentage of congressional offices answering incoming email with a response email in 2010 compared to 2005.
- Percentage of congressional staff who report they spend more time on constituent communications than two years ago.
- Response time to constituent communications, as reported by congressional staff.
See the full report:
Cross-posted at Law Library Blog.